ABDULLA AL ALI
Senior sales officer
Profile summary
A self-motivated, goal-oriented Engineering graduate student with broad foundation in engineering principles. Completes advanced academic projects demonstrating engineering support capability.Who is passionate about connecting people, creating and seizing entrepreneurial opportunities. Values time, striving for excellence.
Career highlights
Integrated Delivery Logistics System: Orchestrated the integration of a new delivery logistics system at DUCAB, connecting internal and export customers, contractors, and distributors; resulted in a 15% reduction in delivery times and costs.
Enhanced Order Processing Workflow: Streamlined order processing for export customers, achieving a 20% reduction in query resolution time and improved customer satisfaction at DUCAB from 2022-2025.
Key skills
Professional experience
Senior Sales Officer | Ducab | Dubai, United Arab Emirates Drove revenue growth and market share expansion for Ducab's product portfolio in the UAE market. Managed key client relationships, exceeding annual sales targets by 15% in 2022. Developed and executed strategic sales plans, resulting in a 10% increase in new customer acquisition. Provided technical expertise and product solutions to meet client needs, enhancing customer satisfaction and loyalty.
Planning and arranging delivery for internal and export customers, contractors and distributors. Managing the process of entering onto specific database and SAP systems, all activities including contact and progress between the commercial division, clients and external delivery. Generate commercial invoices with monthly forecast for the contractors and distributors. Monitor sales transactions and review customer response for orders and payments and resolve all customer issues for processes and manage sales shipments of all export products and collaborate with entire organization. Processing of all incoming queries from export customers promptly and efficiently such as stock availability, samples requirement or any other request in relation with work. Maintaining all customer data including agreements, pricing, orders, feedback...etc.
Providing services for employees including logistics and accommodation with any business trips and concerns.
Utilized AutoCAD to complete renderings of full project designs and individual components. Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems. Attended training courses to build understanding of processes, techniques and industry. Supervised technicians on duty and shadowed senior team members to learn all related jobs.
Participated in operations team meetings to coordinate and assign project management tasks. Led projects and analyzed data to identify opportunities for improvement.
Established a set of program & workshops. Organized tournament. Implemented stories and anecdotes into speeches to make information more entertaining.
Education
Organize data archive of stakeholders experience in specifications to employees, drawings, and specifications and maintained traceability of documents and invoices by proper filing and indexing. Coordinate with sales team, purchase and logistics and overall customers either B2B or B2C. Performed calculations according to standard procedures. Overseen Customer Experience/Quality with third-parties, customers and other stakeholders.